Complaints

We know that sometimes things go wrong and, in the unlikely event this happens, we want to put it right. As a valued client of Stable, we want you to tell us if our advice or service does not meet your expectations. We take all client dissatisfaction seriously and seek to use the lessons learned to improve the way we do things.

While we always aim to deliver the highest standards of service, we know that mistakes will occur from time to time so we offer you these promises:

  • We will acknowledge complaints promptly
  • We will investigate as quickly and as thoroughly as possible
  • We will keep you advised of our progress
  • We will do everything we can to resolve complaints quickly and fairly
  • We will use the lessons learned from our mistakes to continuously improve our systems and procedures

 

If you have a complaint about our products, please contact us at the following address with your reference as appropriate:

Compliance Officer

Stable Group Ltd
3 Whitehall Court, Whitehall, London, SW1A 2EL

Telephone: 0203 859 9390
Email: complaint@stableprice.com

 

If you remain dissatisfied after Stable have considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service:

The Financial Ombudsman Service

Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk